Occasionally, substitutions may be necessary to create your arrangement due to the availability of certain flowers at certain times of the year. Care is taken to maintain the style, theme and color scheme of the arrangement, using flowers of equal or greater value.
Additionally, the substitution of certain keepsake items may be necessary due to increased demand, especially during major holidays. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type, but may substitute with another of similar color. Of course, our experienced Floral Designers will always use their best judgment in making needed substitutions; we stand behind our products & services.
At Hello Flowers we understand our customer has made a selection based on the design, color and flowers of the floral arrangement of choice. As much as we enjoy working with flowers it is unfortunate that we cannot have them all year round as we wish, at the same time is interesting and exciting to have such a diverse inventory throughout the year, it gives us so many possibilities to play with. Having said that, there are times when we may be forced to substitute flowers or colors due to short supply in the market.
Feel free to add anything you like to the "special instructions" section while placing your order, we will always do our best to please our customer's request and go the extra mile to fulfill their wishes.
We are located in Idaho which is the not the central base for importers and growers to bring their products into the USA, however we do have the privilege to enjoy a wide variety of flowers by import.
Most of our flowers are imported from Ecuador, Colombia, Costa Rica, Taiwan, and Holland just to name the main ones. However sometimes due to weather conditions some flowers might not be available even if they are in season.
Should you require your arrangement as identical to the image in our website (that is not allowing for substitutions) please indicate as much in the special instruction section when placing your order or call the store for availability.